Experience Intelligence built for your industry
Experience Intelligence built for your industry
Every system shaped by the dynamics, regulations, and commercial logic of the sector it serves
Every system shaped by the dynamics, regulations, and commercial logic of the sector it serves
Every system shaped by the dynamics, regulations, and commercial logic of the sector it serves
Over 300 enterprise clients in more than 10 industries
Over 300 enterprise clients in more than 10 industries
25 years of operational CX experience
25 years of operational CX experience
257M EUR revenue generated in 2025
257M EUR revenue generated in 2025
WHY IT MATTERS
The intelligence has to know your industry before it can improve it
The intelligence has to know your industry before it can improve it
Regulation
Regulation
We know what is permissible in your sector before it operates.
Commercial logic
Commercial logic
Churn signals look different in every vertical. The AI learns yours.
Interaction patterns
Interaction patterns
One CX model cannot serve logistics, healthcare, and hospitality equally well.
E-Commerce & Retail
Financial Services
Telecommunications
Energy, Utilities & Mobility
Food Delivery
Healthcare
Human Resources
Logistics
Travel & Hospitality
E-Commerce & Retail
Every order is a moment of trust. We make sure it lands well.
High volume, zero tolerance for friction at purchase or return.
USE CASES
Order tracking and WISMO resolution
Pre-purchase and product support
Post-purchase retention and loyalty
Returns and refunds processing
Fraud and payment dispute handling
Cross-border multilingual customer service
Intelligence at work
80%+ of status queries resolved end-to-end by AI
Returns flow automation, no manual handling
Real-time translation across 100+ languages
Purpose-built AI agents
ShopAssist
LoyaltyIQ
DiscoverIQ
GLOBAL RETAIL SUBSCRIPTION BRAND
2x faster response time across Nordic markets. 90%+ translation accuracy delivered without adding language-specific experts.
READY TO START?
Experience Intelligence works in any industry where CX has commercial consequences.
Tell us your sector and your challenge.
READY TO START?
Experience Intelligence works in any industry where CX has commercial consequences.
Tell us your sector and your challenge.
E-Commerce & Retail
Financial Services
Telecommunications
Energy, Utilities & Mobility
Food Delivery
Healthcare
Human Resources
Logistics
Travel & Hospitality
E-commerce & Retail
Every order is a moment of trust. We make sure it lands well.
High volume, zero tolerance for friction at purchase or return.
USE CASES
Order tracking and WISMO resolution
Pre-purchase and product support
Post-purchase retention and loyalty
Returns and refunds processing
Fraud and payment dispute handling
Cross-border multilingual customer service
Intelligence at work
80%+ of status queries resolved end-to-end by AI
Returns flow automation, no manual handling
Real-time translation across 100+ languages
Purpose-built AI agents
ShopAssist
LoyaltyIQ
DiscoverIQ
GLOBAL RETAIL SUBSCRIPTION BRAND
2x faster response time across Nordic markets. 90%+ translation accuracy delivered without adding language-specific experts.
Contact Us
+385 (1) 6447-899
© 2026 Mplus Group. All rights reserved.
Contact Us
+385 (1) 6447-899
© 2026 Mplus Group. All rights reserved.
Contact Us
+385 (1) 6447-899
© 2026 Mplus Group. All rights reserved.