Mplus Launches Front Line Leaders Program 2.0 to Empower Next Generation of Leaders

Zagreb, Croatia, March 14th, 2025 - Mplus is launching the Front Line Leaders Program 2.0, an upgraded version of its successful leadership development initiative.

Carried out within Mplus Academy – Mplus’s internal educational platform – this program is designed to create a sustainable learning environment with a focus on technology, innovation, AI integration, and leadership excellence, equipping participants with future expected competencies in leadership.

Starting across six countries, over the course of one year, it will support more than 50 global team leaders with 80 hours of training activities. Progress will be tracked using the Kirkpatrick Model, the standard for leveraging and validating talent investments, with continuous manager feedback.

“The Mplus Front Line Leaders Development Program is more than just a training initiative; it is a career accelerator that empowers our team leaders with the competencies needed to navigate challenges, foster innovation, and drive team success. By leveraging a diverse learning approach – including articles, real-life case studies, and interactive discussions – we create an engaging and knowledge-sharing environment that prepares leaders for the future,” Bruna Kostelac Košir, Chief People Officer at Mplus, said.

Building on Success

Since its inception in June 2023, the Front Line Leaders Development Program has made a significant impact.

Over the past year, it successfully delivered four leadership programs across Bosnia, Serbia, Slovenia, Slovakia, Romania, and Türkiye, providing more than 920 training hours to approximately 250 team leaders.

The program’s effectiveness was further highlighted by a 57% female participation rate, reinforcing Mplus's commitment to Women’s Empowerment in leadership.

Recognized Excellence

The impact of the Front Line Leaders Development Program has not only been felt within the Mplus organization but has also garnered international recognition, including the Golden Award for Best Leadership Development Program by TEGEP (Türkiye Learning and Development Association) and a finalist spot at the European Contact Centre & Customer Service Awards (ECCCSA), one of the industry’s most prestigious awards.

What’s New in 2025?

With a strong foundation, the program will continue evolving to create an even greater impact.

“Front Line Leaders Development has already played a crucial role in advancing many of our team leaders’ careers, equipping them with essential leadership skills that have contributed to their professional growth and promotions. In 2025, we aim to create an even greater impact by fostering cross-country collaboration, connecting participants with experienced internal and external leaders, and providing a truly inspiring learning experience”, Kaan Ilker Iseder, Group Head of Talent Development, said.

To further enhance leadership development, the Front Line Leaders Program 2.0 will feature: